Behind the Chair: How We Prepare for Your Salon Visit
You’ve booked your appointment and gathered your inspiration. But have you ever wondered what happens on our end before you even walk through the door? At b.LUXE Hair and Makeup Studio, the magic doesn’t begin when you sit in the chair. It starts long before that.
We asked some of our team to share how they prepare for each guest, and their answers were a beautiful reminder of why our clients keep coming back.
Madison is a woman of many hats, being a bLUXE stylist and celebrity makeup artist! Her creativity abounds and is only made better by her bubbly personality!
Madison: The Researcher
For Madison, preparation goes far beyond checking the appointment schedule.
“I always review the client’s history and notes. If I can, I reach out to previous stylists who have worked with the client and check on formulas, hair type, length, texture, anything I need to know about their hair or them personally.”
“Sometimes I ask about their interests or their vibe so the appointment feels more comfortable and less like meeting a stranger for the first time. I even do this with my longtime clients. I still check and update their notes every time.”
— Madison Elliott, Stylist
For first-time guests, Madison also explains the salon layout so you never feel out of place asking for water or finding the restroom. It’s a small detail that helps turn a first visit into a lasting relationship.
Sam: The Organizer
For Sam, a great appointment starts with thoughtful preparation before you arrive.
“I prep my station with all my tools before you walk in, and I check your service history so I can suggest little extras that’ll make your hair even better. I also double-check if you’re new to me or returning so I can greet you the right way.”
— Sam Dutton, Junior Stylist
That preparation means you’re stepping into a chair that’s already ready for you, with a stylist who’s ideas you’ll love.
Sam is the ultimate organizer with your comfort in mind! Always prepared, her work on gray-blending is beautiful and as a junior stylist, you can get a premium service at a junior style rate! Win! Win!
Sandra is one talented senior stylist! Amazing on the inside, too, with a heart of gold. Sandra heads our cutting education and we’re blessed to work with such talent!
Sandra: The Curator
Sandra arrives with a vision already forming, supported by deep product knowledge.
“Before a client’s appointment, I’ll save reference photos that might be a great fit for them. I also decide on retail products I’d recommend, so I’m ready to talk through what will keep their hair looking its best between visits.”
— Sandra Wilkey, Senior Stylist, Director of Cutting Education
The goal is simple: you leave feeling great about your hair and confident keeping it that way between visits.
Heidi: The Connector
Heidi believes the best appointments begin with comfort and connection.
“I like to think of a funny story about myself before I start with a client so she knows she can relate to me. I think it’s very important to be relatable and to have fun so the comfort level is there from the start.”
“I also make sure I have plenty of options saved on my Pinterest, new trends, upcoming colors, and cuts that are on point right now, especially if someone comes in with no idea what they’re looking for.”
looking for.”
— Heidi McDade, Senior Stylist
Her mix of fun and inspiration keeps the vibe easygoing and helps clients step outside their comfort zone in the best way.
Heidi is our Reiki and healing queen. Not only is she a talented stylist, she owns Healing with Heidi. Beautiful hair and a perfect read on your energy!
Emma, for sure, is the hostess with the mostess! You’ll feel pampered and well taken care of in her expert hands! Long-layered cuts and lived-in color are her specialties! And as a junior stylist, you can get a premium service with Emma at a junior style rate!
Emma: The Hostess
Emma’s preparation blends technical readiness with genuine warmth.
“Before you even walk through the door, I’ve already done a little homework. I check who’s coming in so your color formula is prepped and I’m ready to hear the latest about your trips, pets, and life updates. Then I make sure my station is fresh and clean so you can sit down, relax, and have the best time in my chair.”
— Emma Ford, Junior Stylist
That attention to detail makes every visit feel like catching up with a trusted friend who also happens to do incredible hair.
Monique & Corinn: The Sanctuary Keepers
Our estheticians know that skincare is as much about the experience as it is about the results, which begins long before a facial ever starts.
“Before you even come in, I turn on the bed warmer, heat up the oils and stones for your hand and foot treatment, and adjust the lighting so it’s calm and comfortable. And I always put out a call button so you can take your time getting settled and ring me when you’re ready.”
— Monique Laquerre, Master Esthetician
“I get the space ready with soft music, the sound machine, and a light room spray so everything feels clean and peaceful. I want the room to feel like a total escape the second you walk in.”
— Corinn Bradford, Master Esthetician
Corinn is also certified in Reiki and Oncology Facial care, supporting clients with specialized skin needs and creating a truly inclusive experience.
Book an appointment with Corinn and Monique for the ultimate in relaxation. Our European facials will leave you glowing
Just look at this cheery face! Mary Ann is all smiles for your arrival. She’s one of the reasons our customers feel so comfortable and relaxed at check in.
MaryAnn: The Welcomer
Before you even reach the styling chair, your experience at b.LUXE has already begun.
“My greeting helps set the tone for the entire appointment: friendly, upbeat, and very welcoming. We take pride in our part of the service cycle.”
— MaryAnn McNally, Front Desk
The front desk isn’t just a check-in point. It’s the first moment guests feel the warmth and intention behind every visit.
Heather: The Owner
“I started b.LUXE because I wanted a place where everyone feels taken care of, plain and simple. We are a full hair, makeup, skincare and wig studio with an incredibly talented team, and that makes me so proud every day. We learn together, we grow together, and we show up for every single client,” Heather shares.
For Heather, that sense of care extends beyond beauty services and into supporting clients through life’s more personal moments.
“And for anyone going through hair loss, I want them to know we have a safe, judgment-free, compassionate space here where we truly get it. We just want people to feel good.”
— Heather Cohen, Owner & Wig Specialist
bLUXE owner and wig specialist, Heather Cohen, works with the whole team, passing on her master skills because, as Heather always say, we are a teaching salon, first!
Your Visit, Our Priority
The truth is, we love what we do and we love our clients. When you walk through our doors, you’re not just another appointment. You’re the reason behind every detail we prepare. At b.LUXE, luxury isn’t just in the décor, it’s in the care, the creativity, and the experience created just for you.
We’d love to welcome you in.
Book your appointment today at b.LUXE Hair and Makeup Studio
Medway, MA • Where every visit is crafted just for you.
