FAQ
Our FAQ page is here to help answer any questions you may have. We've compiled a list of our most frequently asked questions to provide you with the information you need.
If you still have questions after checking the FAQ page, don't hesitate to give our friendly front desk staff a call. They'll be more than happy to assist you.
You can reach us at (508) 321-1624 during our scheduled business hours.
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Learn about our cancellation policy here.
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You can schedule an appointment online at bluxe.com or by calling our friendly front desk team at (508) 321-1624
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Yes! We have three parking lots to choose from. Two lower and one upper. Click the link below for a map of our parking options.
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Yes! Check out our work -
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We carry Oribe, Goldwell, Kerasilk, Ouidad, and Brazilian Blowout for hair. For our skincare, we carry cult favorite, G.M. Collin and our own
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We offer all aspects of hair services, including cutting, coloring, styling and extensions. We also offer skin care and spa services that include facials, body treatments and waxing. Our makeup department offers applications, lessons, on-site makeup services and makeovers. We also offer hair loss solutions that include human hair and synthetic toppers and wigs that our team of specialists can custom color, cut, and style.
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Monday: 3-9pm
Tuesday through Friday: 9-9pm
Friday & Saturday: 9 to 4pm,
Sunday: Closed
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Whether booking online or over the phone, we require a credit card on file for all color, foil, and smoothing services as well as spa services.
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We are always on the lookout for talent and look forward to hearing from you! Check out our careers page -
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b.LUXE is now opening its doors to the next generation of beauty experts through its apprenticeship program, designed to provide hands-on experience, top-tier education, and an accelerated path to licensure.
As one of the state's top Google-rated salons and a two-time Salon Today 200 Honoree, b.LUXE is renowned for its commitment to excellence in the beauty industry. In collaboration with the Massachusetts State Board of Cosmetology, we offer apprentice programs for students and new graduates. This allows students to work, earn a paycheck and receive valuable, hands-on cosmetology training. Click here to read our blog that covers all you need to know about our Apprentice Program.
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Our talented hairstylist apprentices provide high-quality services under the expert guidance of our seasoned professionals.
Whether you're looking for a fresh haircut, stunning color, foiling or a beautiful blowout, our apprentices are trained to deliver exceptional results while perfecting their craft. These services are offered at specially reduced prices, making it the perfect opportunity to refresh your look without compromising on quality.
By booking an Apprentice Model Service, you’re not only treating yourself to a great experience but also supporting the growth and education of the next generation of hairstyling experts. Appointments in our Medway studio are limited, so reserve your spot today!
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We like to give back to our new and existing customers on a regular basis. We give away a bevy of complimentary gifts, prizes, exclusive specials, and exciting pop-ups throughout the year. Check out our specials page-
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We are dedicated to providing compassionate, personalized solutions for those experiencing hair loss. Whether you are experiencing alopecia, loss of volume, thinning or hair loss from medical conditions or cancer treatment, our range of human hair and synthetic wigs, toppers, and holistic scalp treatments are designed to restore not only your appearance but also your confidence and well-being.
Our experienced team is here to support you every step of the way, offering a safe, private, welcoming space with custom fittings, holistic spa treatments, and a deep commitment to your comfort.
Reclaim your confidence and discover a solution tailored just for you.
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We offer complimentary "LUXE For Everyone" add-ons to surprise and delight our guests. Who doesn't love surprise luxury? We work these mini pop-up services right into your appointment for an extra touch of relaxation.
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Yes, we offer on-site bridal services for parties of 5 or more and, if time and space allow, we can accommodate small, intimate bridal parties in-studio.
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Yes, if they are receiving a service.
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Yes! We have a QR code at the front desk for you to scan or click the link below for our POPL page and a full list of our stylist’s Venmo accounts
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Yes! We have a complimentary refreshment bar with coffee, tea, seltzers, sodas and snacks.
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Yes! We offer digitally downloaded, instant gift cards that you can purchase online or we offer gift cards in-studio that you can pick up.
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Here is a link to our b.LUXE Experience with all the wonderful details.
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We can not guarantee walk-in service, but, if we have availability, you are always welcome.
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Cash, Visa, Mastercard, American Express, Discover, and Salon Gift Cards. Our stylists accept Venmo for gratuity.
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Due to fluctuations in product and supply costs, all prices are subject to change without notice, but, you can always schedule a complimentary consultation or ask your stylist for pricing at the beginning of your appointment.
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We only accept product refunds for defective items. Please ask your stylist for a one time sample of product if you are unsure before purchase.
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We pride ourselves on providing service to all of our clients in a timely and professional manner. Your promptness is required to properly serve you. In the event that you run late, we will perform whatever service that time allows, and you may be billed for the entire booked service. We understand that unexpected emergencies sometimes impact your schedule, but, as a courtesy to other clients, we can only conduct your session within your scheduled appointment time.
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All gift certificate information is stored in our records. If your GC is unused, we can issue you a new one with the original information.
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b.LUXE has many wonderful services to give you the extra-special treatment you crave during this wonderful but often uncomfortable time. We understand your need for care and safety and can always make accommodations if necessary. We offer a private treatment room if you should, for any reason, need to be away from the general public.
If you have any concerns, please check with your medical professional.
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Yes! We have private service room available for our clientele who require a quiet space or need isolation for health reasons. This room needs to be pre-booked for your service.